Refund policy

Return & Exchange Policy

Last Updated: August 18, 2026

At Gym Dynamx, we want you to be satisfied with your purchase. Please review the following return and exchange policy before submitting a request.

Returns

We have a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be returned within the 7-day return period.

  • Be in the same original condition in which you received it.

  • Be unworn and unused.

  • Have all original tags attached.

  • Be in its original packaging.

  • Include your receipt or other proof of purchase.

How to Request a Return

To start a return, please contact us at Gymdynamx@gmail.com within 7 days of receiving your order.

Please do not send your item back before receiving approval from Gym Dynamx. There is a return-request and inspection process that must be completed before we provide you with the return instructions and return address.

Once your return request is received, we will review the information and provide further instructions if your return is eligible.

Items returned without first receiving return authorization from Gym Dynamx may not be accepted.

Return Inspection & Refunds

Once we receive your returned item, we will inspect it to make sure it is in its original condition and meets all return requirements.

If Your Return Passes Inspection

If the item passes our inspection and meets the requirements above, your refund will be approved and issued to your original payment method.

Please allow up to 10 business days for Gym Dynamx to process the refund after the return has been approved. Your bank or credit card company may require additional time to post the refund to your account.

If Your Return Does Not Pass Inspection

If the returned item does not meet our return requirements—for example, if it has been worn, used, washed, damaged, altered, or is missing its original tags or packaging—the return will not be approved.

In this situation:

  • You will not receive a refund.

  • The item will be sent back to you.

  • You may be responsible for any applicable shipping costs associated with returning the item to you.

We strongly recommend that customers carefully review the return requirements before sending an item back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at Gymdynamx@gmail.com as soon as possible so we can review the issue and determine the appropriate solution.

Please include your order number and clear photos of the item when contacting us about a damaged, defective, or incorrect product.

Exchanges

If you need to exchange an item for a different size or color, please contact us at Gymdynamx@gmail.com within 7 days of receiving your order.

The exchange process is as follows:

  1. Request an exchange within 7 days of receiving your order.

  2. Return the item according to the instructions provided by Gym Dynamx.

  3. We will inspect the returned item to make sure it is unworn, unused, undamaged, and in its original condition with tags and packaging.

  4. If the item passes inspection, your return will be approved and you will receive a refund for the returned item to your original payment method.

  5. Once your refund is approved, you may choose to place a new order for your preferred size or color.

If the Exchange Item Does Not Pass Inspection

If the returned item does not pass our inspection because it has been worn, used, washed, damaged, altered, or does not meet our return requirements:

  • You will not receive a refund.

  • The item will be sent back to you.

  • You will need to place a new order and pay for the replacement item if you still want a different size or color.

  • Any applicable shipping costs may also apply.

Please note: An exchange is not automatically approved simply because an exchange request is submitted. The original item must first pass our inspection.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Sale or clearance items.

  • Gift cards.

  • Custom or personalized products.

  • Items that have been worn, used, washed, damaged, or altered.

  • Items missing original tags or packaging.

  • Products that do not meet the requirements of this return policy.

If you are unsure whether your item qualifies for a return or exchange, please contact us before sending the item back.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable EU consumer protection laws and regulations.

The merchandise must be returned in accordance with applicable requirements, including being in the same condition in which it was received, where permitted by law.

Questions About Your Return or Exchange?

We are here to help. If you have any questions regarding our return or exchange policy, please contact us at:

Gymdynamx@gmail.com

Please include your order number in your message so we can assist you as quickly as possible.

Gym Dynamx — Be Different. Be Dynamx.